“Thank you for your business” needs to be shouted from the rooftops, especially for first-time clients.

A simple “thank you” is great and all but you know you need to do more. It is this mindset that turns first-time buyers into lifetime buyers. Think of it as dating; do you really want to be their fifth “one-night stand” in a row or do you want to be “the one”?


Loyalty is earned, not given. Make your client think of you as their one-stop shop. This starts with doing good work, being attentive, and caring. You will find that challenging your clients will go a long way.

Ask the questions nobody else is asking, push back on their ideas, and don’t be afraid to ask our favorite question: “WHY?” This will show your client that you aren’t there to sell them but that you care about thinking strategically as a teammate and finding out what their goals/objectives are.

Next steps? Start by following up the first sale or even meeting with a direct mail ‘Thank You’ Gift (through our Fuel Kit Program). Throw in functional branded gifts that will remind them they matter to you, every time they use them.

Interested in creating your own case study?

Contact us for more information about how we can deliver an experience your customers, prospects, and employees will never forget.

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