BrandFuel's "Let's Get Phygital Campaign" nomination and the words "We Won" below it.

It started with the idea that giving is a gateway to great engagement.

By marrying digital + physical marketing, what we call “PHYGITAL MARKETING,” and also by supporting nonprofits, PPAI – Promotional Products Association International recognized us with its highest honor – The Pyramid Award. And we are humbled.

BrandFuel's "Let's Get Phygital Campaign" nomination and the words "We Won" below it.

Here’s how this complex, but very rewarding, campaign went down…

What was the Title? Let’s Get Phygital!

Who was the audience? Clients. 53% marketers. 18% sales leaders. 29% HR professionals.

How many companies comprised the audience? 735

Timeline for program? 6-8 weeks

What was the primary objective of the program?

Our “Let’s Get Phygital” Campaign was designed to thank clients in a way they have never been thanked before using the power of promotional products, custom art, charitable giving with options, and the opportunity to share feedback through comments, photos OR video! To connect both physically (with great branded merch) and digitally (video, charitable impact selection, digital art reveal and feedback). Again, we call this “PHYGITAL MARKETING.”

In terms of strategy and execution, what were the key elements of the program?

This original self-promotion encompassed a theme of music, art and giving back. We mailed every customer an originally painted art block with an individual code and URL on the back. They also received a custom journal that looked like the cassette tape that they would see again on the PHYGITAL microsite. Clients visited the site on the back of the art block, watched a thank you video from our team, entered their individual code, selected a charitable impact and then we revealed a large version of their physical art block blinking within the entire music-themed painting on the site! Clients were then given an opportunity to share comments, photos or video as feedback, holiday messages/thank yous.

What were the goals?

  1. Thank customers by giving them unique and functional branded merchandise and original artwork.

Colorful block with a code sent to BrandFuel clients Two sets of cassettes and a journal.

  1. Give customers an opportunity to choose from 7 nonprofit impacts through an online interface that we would support on their behalf. Impact examples: Music lessons or art supplies for kids in need, trash removal from oceans or gift baskets for veterans experiencing PTSD.

Circle diagram mapping out what cause BrandFuel clients supported based on percentage.

  1. Surprise and delight through the reveal of a digital version of the art block we sent them. Their art was a small piece of a larger piece of painted music-themed art. Each small art block became a link to the greater Brand Fuel customer community.

Art blocks created by the BrandFuel team and sent to clients.

Finished art blocks sent to BrandFuel clients.

Digital version of the cassette players BrandFuel clients can interact with.

  1. Give clients an opportunity to engage with us through photos and video message sharing/feedback on The ShineBig Digital Feedback Platform.

Photos of BrandFuel clients with their customized blocks and cassettes.

  1. Convey that our physical promotional products medium can enhance digital marketing in unique, personal and revealing ways that will deliver favorable brand impressions, engagement and possibly, business.

What results were achieved?

735 customers received gifts.

48.07% responded by selecting charitable impacts through the digital interface.

11.42% responded with their own holiday/appreciation photo/video on the digital platform.

100% of charities sent letters of appreciation.

467% ROI. While our intent was not to get business from our Let’s Get Phygital campaign, clients have invested in similar campaigns with Brand Fuel.

A sequence mapping out BrandFuel's vision for their award winning campaign.

What were the outcomes?

  • Support charitable causes
  • Engage with an audience on a personal level
  • Align branded giveaways with giving back
  • Increase response rates
  • Highlight charities our audience cared about
  • Generate valuable audience-driven content
  • Identify and recognize brand advocates
  • Enhance digital strategy
  • Cultivate community and build loyalty
  • Deliver multiple PHYGITAL Touchpoints
  • A new service, Charity FUEL, was born

Check out a DEMO using code: e24c

This campaign was a big-time collaborative effort and the biggest shout out goes to Tola Oguntoyinbo, our creative partner. More about customizing a PHYGITAL MARKETING campaign here:

Contact us to put together a unique campaign with branded giveaways, digital content, and online interactivity with a core give-back to community component.

About the artist:

Headshot of Tola Oguntoyinb

Tola Oguntoyinbo, a good friend to Brand Fuel, lives in Chapel Hill, NC has been painting for close to 25 years. He is a graduate of the Groton School with an undergraduate degree from UNC and a Master’s degree from UNC’s Hussman School of Journalism and Media where he was a Park Fellow. He is currently the founder of ShineBiG Feedback. To see more, check out

Interested in Charity Fuel for your amazing organization? Contact us!